Purchase FAQ

What is you ecommerce system?
Do you offer any discounts?
What payment methods are available?
Are there any taxes added when I order?
When will I receive my software?
How to pay by purchase order?
How to complete a phone order?
Is your order page secure?
What is your return policy?
Can I use a free email address?

What is you ecommerce system?

To complete your product purchase online, you will be taken to our secure online store, hosted by PayPro Global, where you will be required to fill in your payment information.
PayPro Global, Inc. provides reselling and distribution services to software developers worldwide. PayPro Global is based in Toronto, ON Canada, phone: 646-873-6857.

Do you offer any discounts?

Volume discounts are available for multiple licenses of the same product. All licenses should be a part of a single order.
  • 2-4 licenses:
  • 5 or more:
10% discount
30% discount
Alos reseller discounts are provided. If you are a reseller and would like some more information on discounts, please contact support@eleriumsoft.com.

What payment methods are available?

We accept the following payment methods:
  • Visa, Visa Electron, MasterCard, Maestro, American Express, Solo, Discover, JCB
  • ACH (US and Canada), Wire Transfer, Boleto Banc├írio
  • PayPal, iDeal, Paysafecard, WebMoney, Yandex.Money, Alipay, giropay, QIWI Wallet
  • Fax order, phone order (24/7)
  • Check, cash
  • SMS Payments

Are there any taxes added when I order?

We collects VAT from all EU consumers who do not have a valid VAT ID for electronically delivered products. The collected VAT is paid directly to the relevant national authorities.

When will I receive my software?

After purchasing products online you will instantly receive your invoice and purchase confirmation. The purchase confirmation email contains the license key and information to download the product.
We highly recommend you to download the product before installing it because the download link expires due to security precautions.

How to pay by purchase order?

  1. On the order page select "Purchase Order" in the "Payment Method" field and place an order.
  2. You will receive a proforma invoice and the document to complete your order.
  3. Fill in the necessary information in the document.
  4. Sign and attach your company purchase order to the document and fax it to our ecommerce parter in Toronto, Canada at: +1-866-724-3925 (USA/Canada), +1-416-981-7818 (International). PAYPRO GLOBAL, INC. needs to be listed as the supplier on your original purchase order.
Upon receiving and clearing your payment our team will complete your order and send a confirmation email within 24 hours.
Purchase Orders can be paid using Mail (Credit Card Details, Check, Money Order, Cashier Check), Phone (credit card), Wire Payment or Bank Transfer.

How to complete a phone order?

  1. On the order page select "Phone Order" in the "Payment Method" field and place an order
  2. In order to complete your purchase, please review you order information, have your credit card ready and call us at +1-866-933-4313 (USA/Canada), +1(646)873-6857 (International).

Is your order page secure?

PayPro is PCI DSS Certified (Payment Card Industry Data Security Standard). PCI DSS is the most important security standard for the card payment industry. All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to PayPro servers is always encrypted. PayPro servers are certified McAfee Secure and scanned daily by ScanAlert for known vulnerabilities.

What is your return policy?

We do not accept returns of downloadable software. As a result, we strongly encourage you to take advantage of the free evaluation versions of our products prior to purchasing to ensure that the product meets your use and performance requirements.

Can I use a free email address?

You can use your free e-mail account but it is recommended that you use a business email address. Orders placed with free e-mail accounts can be subject to additional verifications.

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